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Thank you for visiting and shopping at shop.nlalert.fi. The following are the terms and conditions that constitute our Shipping Policy.

 

Shipment processing time

All orders are processed within 1-3 business days.

Due to the current Coronavirus situation, the delivery time may be affected. The overall delivery time estimate during the pandemic is 14 – 45 business days.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Delivery estimates

14 – 24 days to the following countries*:

  • Austria
  • Belgium
  • Cyprus
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • United States
  • United Kingdom
  • Canada
  • Australia

Due to the current Coronavirus situation, the delivery time may be affected. The overall delivery time estimate during the pandemic is 10 – 45 business days.

Delivery delays can occasionally occur.

*We can not guarantee shipping times.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties, and Taxes

nlalert.fi is not responsible for any customs and additional taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If a package is returned to us due to unpaid customs, taxes, or return to the sender, we will refund the cost of the product and retain the shipping charges. We will allow one free resend if the package was returned to the sender however, if it gets sent back to us the second time, we will retain the shipping fee incurred. For a 3rd attempt, an invoice will be sent with the shipping price. (Applies to international and domestic orders)

 

Damages

If you receive damaged merchandise, please take a picture and email us the picture at info@nlalert.fi right away. We will only replace damaged goods within 24 hours of a ‘Delivered’ status.

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